Returns Policy and Guarantee
You have the right to cancel the contract at any time up to 7 days after you receive the goods
(see below). Please note that this policy has some limitations and does not apply to business customers. To exercise your right of cancellation, you must give written notice to Novelties Direct by e-mail, post or contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery.
Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Novelties Direct at your own cost. The goods must be returned to Novelties Ditect Ltd, Unit 7 Sandown Industrial Estate, Sandown Road, Watford, WD24 7UB. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once we have received the goods back, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods. Please note that once we have processed your credit it can take up to 5 working days for this to appear on your statement.
Guarantee
- If anything you receive from us is faulty or damaged we will replace it free of charge or fully refund the cost, reimbursing the postage if we have requested its return. In the unlikely event that you are not entirely satisfied with anything, you can still return it in unused condition within 14 days for a full refund, although in this case return postage costs are not normally reimbursed. In both cases, before returning anything please contact our customer services department.
- If we make any mistake to do with your purchase we will correct the error within 30 days.
- This undertaking is in addition to your statutory rights.
- BESPOKE / PERSONALISED ITEMS Once approved bespoke items cannot be returned or refunded
