TERMS & CONDITIONS

1:All prices on the web site are inclusive of VAT at the current rate.

2:We will try to maintain the prices in our catalogue and our website but have the right to revise prices at any time without notice.

3:All deliveries dates are given in good faith and all efforts will be made to deliver at the time stated. Our company cannot be held liable to the customer for any consequences whether direct or indirect of failing to deliver goods<.p>4: No claims against the company arising from allegedly damaged goods, faulty goods or shortages will be entertained unless we have it in writing from 7days of receipt of goods.

5:Customers who have opened an account with us by prior arrangement will be strictly 30 days from the date appearing on the company invoice. If the invoice is not paid for in full on the due date the customer shall be obliged to pay interest thereon at 4% over the base lending rate of HSBC from due date until date of payment .All payments should be made free of deductions. Goods will remain the property Of “Novelties (Parties) Direct Ltd” until paid for in full.

6:As of the begining of Oct 2010 we are now advertising branded products on the web site. Due to a technical problem with the web site we are unable to advertise these goods without putting a price of 0.01p per item. These goods are NOT available for purchase by customers and therefore we would not honour any such sale on the web site. The reason for showing them is for advertising purposes only. Novelties Direct will not be held responsable for such transaction and will refund any delivery costs charged.  

7:In regards of splitting packs it will be up to “Novelties (Parties Direct” discretion and there will be a splitting charge of 7%.

8: Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you.

9: Damaged in Transit
Should there be any damage to the delivered goods, details must be noted on the delivery documentation and it will be your responsibility to inform us immediately, but not later than within 7 working days. It is imperative that you do not dispose of any of the packaging, as this will be required to affect your claim against the carrier. We will make a claim against the carrier and arrange for the damaged goods to be collected and replacements to be sent to you.

10:There will be a carriage charge on all orders under £225.00 excluding delivery and VAT. All delivery charges will be quoted on an individual basis depending on circumstances.

11: Security
All the personal information including name, address and credit card details you enter on the Novelties Direct site is held securely on our back office servers. We utilize a certified SSL (Secure Socket Layer) connection. This means that there is a high level of encryption (128bit) involved (encryption is a method of scrambling data so that only the two computers involved can read the data). The certificate used on our site is assigned to us by a third party company – Thawte.